BEAUTY BY EMILIE'S
TERMS & CONDITIONS
AND OTHER INFORMATION
To provide the best and most efficient service to all of Beauty by Emilie's valued clients,
there are some Terms & Conditions in place so that you're able to receive the best possible experience.
Should you have any questions, please do not hesitate to get in touch.
As Emilie is self-employed, she may only be at the salon when she has appointments booked
so you will need to contact her to arrange an appointment or get in touch to guarantee that she will be there.
Emilie always does her best to accommodate to the times and dates that you may need so
please do not hesitate to get in touch to see what she can do for you.
Emilie is now offering video calls if you'd like to meet and have a chat before you book in any treatments.
HOW TO BOOK TREATMENTS
If there is no space available online,
Emilie recommends contacting her as she may have space for you, however, this is not always guaranteed.
To ensure that she can fit you in at a time that is convenient to you,
she recommends booking your next appointment before you leave.
Deposits are required to secure the date and time of all treatments at the time of booking.
You can find out more about the Deposit Terms & Conditions by clicking here.
Reminders available through the Ovatu online booking system
If booking through Mode's Ovatu online booking system you will receive a reminder of your appointment.
If you are not sure which time and/or date your appointment is please contact Emilie.
If you have not received a particular treatment from Beauty by Emilie before you will be required to complete the relevant consultation forms online before your visit which will be emailed to you. These will need to be completed
at least 48 hours prior to your treatment along with any patch tests that may need to be carried out so that
Emilie can ensure that you're suitable for the treatment.
All new clients and existing clients who have not had a particular treatment before or in the last 6 months since their last treatment or patch test, will be required to pop in for a patch test at least 24-48 hours prior to their appointment.
A patch test is required even if the same treatment has been done elsewhere using the same products.
Please understand that patch tests are carried out for your wellbeing and safety as this is Emilie's upmost priority.
Treatments requiring patch tests: Lash Lift and/or Tint, Henna Brow Tint and Brow Tint.
If you would like a patch test for any other treatment Emilie would be more than happy to help with this
i.e. gel polish, waxing or makeup.
PAYING FOR YOUR TREATMENT(S)
Emilie accepts cash, debit & credit card (including contactless) Apple & Android watch payments,
PayPal & BACS. You can also pay for your treatment prior to your appointment using your debit or credit carD
via SumUp's electronic invoicing system.
ARRIVING EARLY TO YOUR APPOINTMENT
Mode Hair & Beauty Spa is an independent salon which is home to 3 other businesses,
therefore there is limited waiting space. There are approximately 2 seats for waiting clients, if these seats are occupied
and you're early you may either need to stand or wait in your car until Emilie is ready to see you.
Due to COVID-19 you will only allowed entry when Emilie is ready to see you.
Please click here to read more about COVID-19 Health & Safety.
LATENESS & CANCELLATION
In line with Emilie's deposit terms and conditions - you will need to give her as much notice as possible to any cancellations or lateness that may occur - a minimum of 24 hours notice. Emilie understands that in certain situations cancellations or lateness simply cannot be avoided and will try her best to come to an agreement with you.
Emilie's deposit and cancellation policy has been designed so that she is covered for the time taken to arrange your appointment as well as prepare for it. She would like to remind you that by booking an appointment,
that you are reserving her time in advance to guarantee it.
If you do not give Emilie any notice at all that you will not be able to attend your appointment and do not arrive to your appointment, she reserves the right to charge you the full amount for the treatment(s) you were booked in for.
As she hopes you can understand, her time is reserved for you and your treatment in advance as well as taking time to set up for you so when she is faced with a no-show it is a big loss in both time, money and potential disappointment for another client.
BRINGING GUESTS WITH YOU
We have space for 1 guest only to sit in with you in Beauty by Emilie's treatment room for the following treatments:
Lashes, brows and nails. However, due to Covid-19 we now ask you to attend alone.
Treatments not suitable for guests: foot treatments & waxing.
Please click here to read more about COVID-19 Health & Safety.
BEAUTY BY EMILIE'S GUARANTEE
Emilie offers a 100% guarantee her work, so if for any reason you are dissatisfied, please contact her immediately
before attempting to fix yourself or going to another professional.
She will need to see you or photo’s of the problem in order to help resolve the issue for you.
OFFERS & DISCOUNTS
Special offers and discounts can be found on this website, social media pages such as Facebook and Instagram,
advertised on flyers or via email which are for a definitive period ONLY.
Once the offer period has ended the treatment reverts to it's normal price unless stated.
All gift vouchers are valid for 6 months from the date of issue.
Expired gift vouchers hold no value and Emilie reserves the right to refuse them.
Gift vouchers for any monetary amounts cannot be exchanged once they have been issued/paid for.
All gift vouchers including raffle-won/charity donated can be used to put towards the cost
of a higher costing treatment if desired. All gift vouchers are non-refundable once issued.
Emilie regularly donates gift vouchers and/or products to good causes for raffling and is more than happy to do so.
Please get in touch if you are in need of donations for your cause/fundraising event.
From time to time, Emilie may have to increase her prices slightly if her suppliers increase theirs.
All prices are subject to change, and may be different from older price lists or promotional posters.
The most current prices can always be found on this website.