COVID-19 HEALTH & SAFETY GUIDELINES

BOOKINGS
Bookings are by appointment only. Walk-ins are not available during this time. 
To book, please contact me  or use the online booking system.
You will need to provide me with your first and last name, email address and contact number
so that she can email you the relevant forms to complete prior to your appointment.

 

DEPOSITS

As I hope you can understand, many small businesses alike have found this year challenging.
I am now having to leave even larger gaps between clients to ensure that I can safely prepare
and secure the treatment room before each client.
To keep it fair for everyone and to maximise time, I will now require deposits for ALL bookings to secure them.
Terms & Conditions on deposits can be found by clicking here.


CONSULTATION FORMS & NEW CLIENTS
I am accepting new clients during this time.
All consultation forms will now be sent to you via email upon booking and MUST be filled out at least 48 hours prior. 
You may be required to fill out more than one form depending on which treatment(s) you've booked in for.
You are required to be in good health for your appointment and not presenting any of the COVID-19 symptoms.
You may be refused treatment if you arrive presenting any.
If you have trouble accessing these or completing them, please let me know so I can assist you further.


ARRIVING TO THE SALON
Please arrive at the time of your scheduled appointment alone unless discussed prior wearing your face covering.
If you arrive early, you may be asked to wait elsewhere as we have limited waiting space.


If you arrive late
Please let me know if you're going to be late as we may need to reschedule you to another time.

If I am running late
I will let you know via a text message so 
please do bring your mobile phone just in case.

DURING YOUR VISIT
- You must wear a face covering unless medically exempt or a member of staff or official advises you otherwise.
- You must attend your appointment alone - unless arranged otherwise with me prior.
- You must sanitise your hands upon arrival.

- Avoid touching your face, eyes and mouth during your visit, if you do please sanitise your hands. 
- Obtain the 1-2 metre social distancing rule where possible when on the premises.

 

Food consumption on the premises is not permitted during this time.
You are welcome to bring a drink with you but please take the container home with you 
and place on the designated area during your treatment.

PAYMENTS
I accept cash and all debit/credit cards displaying the logos: 
Visa, V PAY, Mastercard, Maestro, American Express, Discover, Diners Club, or Union Pay.
It is also contactless and can accept NFC payments: Apple, Android & Google. 

You can be texted or emailed your receipt after the treatment if you wish. 

I can also send you a text message or email with a link to make payment
which will require you to enter your card details.

WHAT EMILIE DOES  TO KEEP YOU SAFE

PPE & UNIFORM
I
 will be wearing a Type II face mask and gloves at all times and will wash or
sanitise hands thoroughly
in between each client.
 As usual, uniform will washed at 60°C. 

CLEANING
All hard surfaces and soft furnishings such as beauty couches, chairs, nail desks and trolleys 
are sanitised with disinfectant after each client.
 

ADDITIONAL MEASURES

If myself or anyone I have come in contact with shows any symptoms
or is awaiting test results I will follow NHS/Government guidelines. 


THANK YOU
I would like to thank you for your understanding, support, patience and co-operation during this challenging time. 
Please do understand that your health and safety is my number one priority and I would like to make your experience at the salon as safe as it possibly can be.

If you do have any questions or concerns please do not hesitate to get in touch.

 

Thank you again,

Emilie x