FAQ

Why do I need a patch test if I have already had the treatment done before?

Emilie requires all of new clients to have a patch test and if it has been 6 months since your last treatment.
This is to ensure you are not allergic to the products used and to check that you haven't suddenly become allergic.
Different salons and therapists may use completely different products to what Emilie uses so it's best she checks this prior to the treatment.
You will also need to fill out a consultation form so that she can be sure the treatment is suitable for you.
Please contact Emilie if you would like to arrange a patch test and/or consultation.

Why do I need to pay a deposit to book?

When Emilie first opened for business, she never thought about making deposits a requirement but as her little business has grown so much over the past few of years it is now absolutely necessary for her to take deposits for all treatments no matter how big or small the amount to ensure a fair booking experience for everyone. 
If you'd like to read some more information on the deposit terms & conditions you can click here.

Do you have a cancellation policy?

Yes, Emilie does have a cancellation policy, please see the terms & conditions page here

I need to bring someone else with me, is this ok?

Please ask Emilie before bringing someone else with you. Thank you.

What payments do you accept?

Cash, card including contactless payment via Apple or Android Pay, bank transfer and PayPal payments
are all accepted.

 

Still have unanswered questions?
Please get in touch, Emilie is here to help you.